Return Policy
At Luxury Perfumes, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return under the conditions outlined below.
Return Window
Customers may request a return within 14 days of receiving their order. After 14 days from the delivery date, unfortunately we cannot offer a return or refund.
Eligibility for Returns
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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The product must be returned in its original packaging.
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A proof of purchase or order number is required to process the return.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned or refunded:
These products are considered final sale and are not eligible for returns.
Return Shipping
Customers are responsible for arranging and paying for the return shipping cost. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
How to Request a Return
To initiate a return request, please contact our support team with your order details:
📧 Email: support@luxuryperfumes.pk
🌐 Website: https://luxuryperfumes.pk
Once your request is approved, we will provide the return instructions.
Refunds
After we receive and inspect the returned item:
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If the return is approved, your refund will be processed.
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The refund will be issued to your original payment method.
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Please allow several business days for the refund to appear in your account, depending on your payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the issue so we can resolve it promptly.
